[drache]

hi
yeah
softening it up is great idea
you can also add some aloe to her bath
it functions as a mild laxative in addition to being soothing in case there's abrasion, and a bit slippery too
don't use cosmetic products though - either fresh aloe or something like stress coat for fish, which has a bunch of aloe in it
if she's not stressed and you can get her to take worms - they're a bit laxative as well
if it doesn't come out without injury, she may require stitches
do you have a vet that will do that?