Quote Originally Posted by gregmonsta View Post
If it was my company every outlet would have had a comprehensive e-mail/fax within 2 days considering the amount of complaints.

1 complaint could be a one off .... two or more requires immediate action in my book.
This whole issue won't reach the head of the company, it will be taken care of by people well below that person. There's also a chance that no changes will be made.

If it were my company, it wouldn't need to be corrected in the first place.