I agree with ConcinnusMan. Not with what he does (you need to look past that part, it distracts you from the real issue), but with the idea that hatred, much like phobias, tends to be blind and at the point when it's triggered, logic usually goes right out the window. Don't think you're not capable of the same sort of reaction. In fact, based on what I've read recently, I'd say that most, if not all of you, could fairly easily be conditioned to do the same things to another human.

Make no mistake about it, it's no excuse for any behavior and I don't think it was ever presented as such.

As for him choosing his words and venue more carefully, I think that would have been a good idea.