I have had more luck with small, locally owned pet stores. The chains tend to not know thier back side from an iguana. I am lucky that I am in an area with a very reputble small pet store owner. Unfortunately it is harder for these stores to make it as they don't have the buying power that a PetSmart may have, and most people don't want to pay extra for the knowledge or security of a healthy pet, they want a bargin.