Indonesian Garters and Petco

[Stefan-A]

you did it too?

Yeah, I sent a nearly identical email a bit before James sent his.

[aSnakeLovinBabe]

I too, sent an email stating that I was also a part of this forum and very concerned with what was happening. I did receive a response, a genuine typed one, here it is! I totally, and utterly, did not expect a response back!

Dear Shannon, Thank you for contacting PETCO regarding the snakes that we currently sell in our stores. I am surprised to hear about the information contained in your correspondence. We have licensed exotic and general veterinarians that visit the stores on a daily basis and this is the first piece of information I have heard regarding the Garter snakes actually being Striped Keelbacks.
I will be referring this information over to my manager regarding this matter to find further information about this, however, I truly appreciate you taking the time out of your day to inform us of this so that we may do further research with our vendors as well.
Thank you again for contacting PETCO, Shannon. If you have any questions or if we can be of assistance to you in the future, please feel free to contact us here at the Customer Relations Department at (888) 824-7257 or by responding to this message.
Have a great day.
Sincerely, Monique V.
Customer Relations Coordinator

[Snake lover 3-25]

wow well at least he replied! maybe he will actually do something!

[And_Lyn]

wow well at least he replied! maybe he will actually do something!

That would be rad...but I doubt it

-Lyndsey

[And_Lyn]

Babe get off the forum at work!!!

LOL

-Lyndsey

[adamanteus]

The automatic response came through a couple of days ago. I think this one is a genuine reply, just with the standard 'we care about our customers' paragraph thrown in.
We'll see. I've asked them to let me know what they decide to do.

[And_Lyn]

The automatic response came through a couple of days ago. I think this one is a genuine reply, just with the standard 'we care about our customers' paragraph thrown in.
We'll see. I've asked them to let me know what they decide to do.

We live pretty close to where their corporate office is located. We could make some signs and go picket them. We have no lives so it'll give us something to do


-Lyndsey

[adamanteus]

We live pretty close to where their corporate office is located. We could make some signs and go picket them. We have no lives so it'll give us something to do

Maybe a bit drastic, as they've only just been made aware, and have promised to inverstigate.
However, I have sent them a link to this (and a couple of other) thread... so they can read for themselves the strength of your feelings on this.

[And_Lyn]

Maybe a bit drastic, as they've only just been made aware, and have promised to inverstigate.

Darn. I was looking forward to having something to do this weekend

-Lyndsey

[And_Lyn]

yea, they have the "we got your email" auto one... then they have a full arsenal of template emails already typed out. they just click on the one that pertains to the complaint at hand and shoot that out. youd have to see it in order to really despise a customer service person... i hated that job

-andrew